Return and Refund Policy

ROTHENBERGER Middle East Equipment Trading LLC will accept returns of item within 8 days of purchase provided item must be in original / unused condition with tags, original packaging, with all documents, parts, and accessories intact.

You can return the item to our showroom or send us an email at office-ae@rothenberger.com to arrange courier services.

To be able to qualify for a return it must be requested within 8 days from the date of purchase. Our technical department will inspect the item within 24-48 hours.

An email communication will be sent to you upon the receipt of the item and to notify you as well of the approval or rejection of your refund claim.

If the refund is approved, we will process it immediately, and you will receive a credit in your credit card or the original method of payment within a certain amount of days. Original shipping cost is non-refundable.

Return & Reorder

In case you no longer require the goods or if you have ordered an incorrect item by mistake and want to exchange it with other items, you can return the item (subject to the above return policy) and process a new order within 8 days from the date of purchase.

If you have any inquiries, send us an email at office-ae@rothenberger.com.